By using the All Threads web site and/or placing an order with All Threads, you
agree to be bound by the terms of this policy. But please don't let that scare you
away -- we do our best to keep this policy as simple as possible, both for you and
Payment | Sales Tax |
Order Fulfillment |Shipping
Wholesale Inquiries | International Orders
We make it easy!
We prefer credit card and PayPal orders placed right here on the web site, but we also understand
that some customers may not want not to enter their credit card information on the
Just fill your shopping cart and go through our secure checkout process, but select
either "Call in Credit Card" or "Money Order by Mail"
as the method of payment. We'll hold your order until we hear from you. To complete
your order, call us toll free at 877-237-5954 with your credit
card information, or mail a Postal Money Order to us at:
24802 Woodland Cir
Lee's Summit, MO 64086
Please see our International Order Policy
We prefer credit card payment by Visa, Mastercard, American Express
Additionally, we accept PayPal online payments. Note that if you
use the PayPal "eCheck" option, shipment of your your order will be delayed by 3
to 5 business days - once we receive notification that the eCheck has cleared, we'll
ship your order.
Our PayPal payment address is: firstname.lastname@example.org.
--- Effective 7/1/2008 ---
We no longer accept payment by personal checks or business checks.
We apologize for an inconvenience, but a rise in check fraud makes this change in
policy necessary. If you are unable to pay using a credit card, we will accept
a Postal Money Order by mail.
We do not keep your credit card information on file - this is a
security measure to protect you and us.
Uncle Sam wants his share!
We only collect sales tax on orders shipped to addresses in Missouri. The current
sales tax rate is 5.475%.
If you are a Missouri business and will use the items purchased from us in your
business, you may be exempt from sales tax. Fill out Missouri Department of Revenue
Form 149 and send us a copy to keep on file. Also be sure to remind us of your tax
exempt status in the "Comments" section when placing your order.
We maintain a complete inventory of items in stock and strive to ship all orders
within 1 to 2 business days. Orders received on Fridays won't be shipped until the
following Monday, and orders placed on the weekend usually won't be shipped until Tuesday.
We don't ship orders on weekends or postal holidays.
If shipment of your order will be delayed more than 3 business days, we will
make every effort to let you know the expected shipment date by e-mail.
From time to time, we may be temporarily out of stock on a particular item (including
one or more spools that make up our thread packages). In such cases, our standard
policy is to hold your entire order for a few days until the item is in stock, or
at our discretion, we may ship a partial order and then send the backordered items
separately when they become available. If we ship a partial order, your credit card
will be charged in full at the time of first shipment.
If you would prefer that we only ship complete orders, please let us know in
the "Comments" section during checkout. If a backorder situation arises,
we'll let you know by email and you can decide whether to cancel your order or wait
until the backordered items are in stock.
That's right: There's NEVER a charge for standard shipping within the continental
Effective July 16, 2011:
Due to ever-increasing costs, we are forced to add a $5 Handling Fee to all orders of $15 or less
your shopping cart totals more than $15 (after any applicable discounts), the Handling
Fee does not apply.
We ship most orders via the US Postal Service (First Class, Priority Mail or Parcel
Post) and we use UPS Ground service for larger orders. All orders are shipped with
delivery confirmation or a tracking number so you can track the progress of the
package in transit.
To help us contain costs and continue offering free shipping, we reserve the
right to ship your order by the most cost-effective method available to us.
Shipments to Hawaii, Alaska, Puerto Rico and other US Posessions:
Orders shipped to Hawaii, Alaska and Puerto Rico are generally NOT included in our
"free shipping" offer. However, if your order can be shipped via the US Postal Service
at a rate equivalent to shipments in the Continental United States, we will not
charge any additional shipping. For all other orders, you will be charged for shipping
based on weight and destination, and all orders will be shipped via the US Postal
If you need to know the charge for shipping, please e-mail us for an quote
before placing your order. Otherwise, we will add the shipping cost to your
order before your credit card is charged.
If you "just gotta have it," we can arrange overnight shipping via USPS Express
Mail or UPS Next-Day Air, at an additional expense. Just let us know your needs
either by phone or in the "comments" section during checkout, and we'll do our best
to accomodate you.
Undeliverable or Refused Shipments:
If a shipment is returned to us because the address you provided in your order is
undeliverable or incorrect, you will be responsible for the full cost of re-shipping
the order to a corrected address; we will contact you to obtain a correct address
and approval for the additional shipping charge. If you choose not to have the
order delivered again, we will refund your purchase price, less a restocking fee
of 25%, with a minimum charge of $5.
If a shipment is returned to us because you refuse delivery for any reason (including
"Return to Sender" instructions on the original shipment), we will refund your purchase
price, less a restocking fee of 25%, with a minimum charge of $5.
We will not attempt to ship your order a second time and we may refuse to accept
future orders from you.
If it's not right, we'll make it right!
Most items may be returned in unused condition within 30 days of
purchase, subject to the terms below.
Please call us toll-free at 877-237-5954 before returning any merchandise!
Thread Color Problems:
We want you to have the thread color you need, so if you receive a color that isn't
what you expected, return it (at your expense) in unused condition and we'll ship
a replacement color of your choice at no extra charge.
Unfortunately, we are unable to substitute or exchange thread colors purchased as
part of a thread package.
General Exchanges and Refunds:
You may, at your expense, return (in new, unused condition) any items you have purchased.
Items you return may be either exchanged or refunded, as you specify. Replacement
items will be shipped to you at no additional cost. Refunds will be issued in the
same tender as your original purchase and are typically processed in 4 to 6 weeks.
Defective or Damaged Items:
We try to ensure that all items we sell are defect-free, but sometimes a mistake
will slip by. If you receive a defective item, let us know and we'll arrange for
a replacement at no cost to you. We may require that you return the defective item
to us, and will provide you with a pre-paid shipping label for the return.
If an item is damaged in shipping, please retain all packing
materials and call us toll-free at 877-237-5954 so that we can arrange
for a replacement at no cost to you. If the order was shipped by UPS, we will intitate
a damage claim with them, and a UPS driver will probably need to see the damaged
item as well as the packing materials.For items sent by USPS, we'll send you a return
shipping label and will replace the damaged item once we've received the broken
item from you.
Exceptions to our Return Policy:
Electronically delivered computer software (including embroidery designs) may not
returned or refunded under any circumstance; software delivered via CDROM
may only be returned if the CDROM package has not been opened.
"Special Order" items may not be returned or exchanged.
Currently, these "special order" items include: King-sized thread spools in
colors other than White and Black; 150-spool Wooden Thread racks; King Spool Thread
Racks; Polyester and Rayon "Top 100" packages and any other item listed on our web
site as a "Special Order" item.
The small print
Pricing, availability and terms of offers may change without notice. We cannot be
responsible for errors in typography or photography. We reserve the right to cancel
any order at any time.
All Threads is a retail-only business. If you're looking for a
wholesale source for the products we carry, please contact Robison-Anton Textile Co. directly and ask for a distributor
in your area.
Order Policy last modified 07/16/2011