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Customer Service


Frequently Asked Questions

  • Do you have a retail store I can visit?

    No, in order to keep prices low and continue to offer free shipping, we do busines by mail-order only.
  • Do you offer wholesale pricing?

    All Threads is a retail-only business. If you're looking for a wholesale source for the products we carry, please contact Robison-Anton Textile Co. directly and ask for a distributor in your area.
  • Can you special order products for me?

    Certainly! We have access to a wide variety of embroidery and quilting products. If we don't carry it, we'll be happy to special order it for you if we can. Send us an email: custsvc@allthreads.com
  • Who do I contact with questions about your website or products

    The best way to reach us is by e-mail custsvc@allthreads.com. You can also call us toll-free at 877-237-5954.
  • I just placed an order and need to make a change!

    e-mail us: orders@allthreads.com
  • I need to talk to a real, live person!

    Please don't hesitate to call us!
    Toll free: 877-237-5954
    Mon-Fri, 9am-5pm Central time
    If you get our voicemail, please leave a message and we'll call you right back!
  • Where do I send my order payment by mail?

    All Threads
    24802 Woodland Cir
    Lee's Summit, MO 64086
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877-237-5954
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All prices US Dollars
 
*$5 Handling Fee added to orders of $15 or less. See our Order Policy for details.